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Delete Your RruGO Account

Here are the steps to request deletion of your account and your data.

How to delete your account

Option 1: Delete from the app (recommended)

  1. Open the RruGO app
  2. Go to Profile → Settings → Delete Account
  3. Confirm account deletion
After confirmation, your account will no longer be accessible and deletion will be processed.

Option 2: Request deletion by email

Send an email to support@rrugo.com and include:

  • Your registered email address
  • Subject: Delete My RruGO Account

We process deletion requests within 7 business days.

What data is deleted

When your account is deleted, we permanently remove:

  • Account profile (name, email, photo)
  • Ride history (as driver and passenger)
  • In-app messages
  • Saved vehicles
  • Verification status
  • App preferences

Data that may be retained

For legal and safety reasons, we may retain limited records such as:

  • Booking logs for dispute resolution
  • Abuse, fraud, and safety related records
Where possible, retained records are anonymized and kept for up to 90 days, then automatically deleted.

Contact

Questions about account deletion:

support@rrugo.com

Please email us from the address associated with your RruGO account.

Last updated

Date: 2026-02-17

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